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Yes, a passenger can have up to two drop-off points when booking a trip using the multiple-stop feature in the Zig App. With this feature, the additional destination surcharge is automatically added into the final fare. However, in the event that the passenger forgets to add in the second destination at the point of booking, please note there is a $5 charge for additional stop/distance travelled for 5km thereafter or less.
The additional destination surcharge is already automatically added into the final fare. However, if you forget to add in the second destination at the point of booking, please note there is a $5 charge for additional stop/distance travelled for 5km thereafter or less.
If the GPS location detected is wrong, you can tap to change the pick-up location, then manually key in the postal code, building name, block number or street name in the “Pick up from” field to correct it.
If you wish to remove your home or work address, simply go to “Account”, select “Manage Favourites” and select the pencil icon beside the saved location you wish to edit or remove.
Currently, all cross-border services are only available for booking via our hotline (6552 1111) or you may board a Taxi from Ban San Street Terminal. However, all taxis are only allowed to drop off passengers at Larkin Terminal and cannot go further to places such as Legoland or Johor Premium Outlets.
Advance bookings need to be made at least 30 minutes in advance and not exceeding 24 hours. Check out the rates and charges of advance bookings here.
No, you will only be able to book a Zig Car (private-hire vehicle) from the airport. If you wish to take a Zig Taxi, you can queue at the taxi stands that are available at the different airport terminals.
For Flat Fare bookings, drivers are entitled to choose the quickest or most direct route as suggested by GPS navigation.
For Metered Fare bookings, passengers have the option to select the route upon boarding the taxi. In the absence of specific instructions from the customer, the driver is obligated to follow the most direct route to fulfill the journey, in accordance with the Road Traffic Act.
For pickup and drop-off locations beyond the ground floor, passengers are instructed to wait at the designated pickup point or will be dropped off at the designated dropoff point corresponding to the postal code, even if the booking designates a different level.
For instance, at Woodleigh Mall, passengers should wait at the designated pickup point or will be dropped off in Basement 1. In cases where the building lacks a specified pickup point or dropoff point, passengers are advised to wait at street level or will be dropped off at street level, regardless of the booking indicating a higher floor, such as Level 4 Sin Ming AutoCity.
Drivers may impose an additional $5 charge for deviations from the exact pickup location stated in the booking, such as requests for pickup at guard houses or mall pickup points. It is mandatory for drivers to inform passengers before applying any additional surcharge.
Your Zig App account has been deleted because your account remained inactive for at least 1 year, meaning you did not log in to your account during that time. You have to log in to the Zig App again to be considered active.
Scheduled deletion is part of our policy to keep the platform secure and active for all users. This soft deletion serves to mitigate issues related to recycled numbers on the Zig App. Users affected by these issues find that they receive email receipts for rides they have never taken before or email OTP that they have never triggered before.
Your Zig App account will be deemed inactive if you haven’t logged in for a while. For example, if you haven’t logged in for 1 year, then your account will be considered inactive for 1 year.
Zig will send an email to your registered email 30 days prior to the scheduled date for deletion to notify you that your Zig App account has been inactive for over a year and another reminder email 3 days prior to the scheduled date for deletion.
Yes. If you log in with your original credentials during onboarding, you will be given the option to either restore your previous account or start fresh by registering for a new account.
If you choose to restore your account, your past data will be recovered. This refers to your saved addresses (Saved), ride history (Activities) for bookings made within the past 6 months and promo codes that remain valid at the time of account restoration.
Only Zig App accounts that have been inactive for at least 1 year will be deleted. Active accounts (Zig App accounts which have been logged into less than a year ago) will not be affected.
You can still recover your account and certain past data if you re-login and choose to restore your account during the onboarding process on the Zig App.
ComfortProtect is available exclusively via the CDG Zig App and you can opt-in for ComfortProtect when choosing the ComfortRIDE or by meter option.
On the App’s booking screen, simply enter your destination(s), then select ComfortRIDE or by meter option. While waiting for your driver or when you are onboard before the trip ends, you can select “Activate Insurance” on our App’s ComfortProtect menu. Fill up a simple registration form, and you will be able to opt-in for ComfortProtect for the ride.
Please note that you must use a cashless payment mode (all except for Cabcharge) in the App, in order to opt-in for ComfortProtect.
You can apply any available promo code to the total fare amount, which include the premium of ComfortProtect. The promo code must be applicable to the cashless payment mode you have chosen in the App to make the trip booking.
ComfortProtect’s coverage is only extended to the passenger who has booked the ComfortRIDE or meter option and opted-in for ComfortProtect via the CDG Zig App. It does not cover other passengers on the same ride.
Once you have opted in and activated ComfortProtect, the insurance coverage will be automatically applied on each of your subsequent ComfortRIDE or meter option bookings.
However, you can always opt-out from ComfortProtect for your next ComfortRIDE or meter option booking. Simply go to the ComfortProtect menu in the App, and tap “Deactivate Insurance” before you make your ComfortRIDE or meter option booking.
Your ComfortProtect Policy Schedule will be sent to your email address at the time when your booked ComfortRIDE or meter option ride starts.
When you make multiple trips with ComfortProtect opted-in within the same day, the subsequent 24-hour coverage period for Personal Accident starts after the first 24-hour coverage period ends, and up to a maximum of 90 consecutive days of coverage.
For the COVID-19 Cash Benefit coverage, there will only be one active coverage at any given time. The coverage period will be effective 14 days from the latest ride’s date.
Please also refer to “Illustrations of Multiple Trips with ComfortProtect Opt-in” in the later section of these FAQs.
You can book by calling our 24/7 hotline at 6552 1111. App bookings will be available in the future. We will announce once this feature is ready.
Yes, however, the only pick up point will be from Larkin Terminal. You can book by calling our 24/7 hotline at 6552 1111.
Yes. You can request an immediate trip or book up to 24 hours in advance, subject to availability of cross-border taxis.
Check out the fares of cross-border bookings here.
Cross-border bookings are a flat fare from Point A to Point B, with no extra charges and stops.
No. The S$60 fare is only applicable for walk-in passengers who queue at the taxi stand at Ban San Street Terminal. Call bookings are not allowed from this location.
Payment can be made by cash or cashless methods via the in-vehicle terminal. Please note that a standard administrative fee applies to cashless transactions.
For smooth processing, please complete cashless payment before crossing the border. There might be network connectivity issues which may affect payment to process successfully.
No. The flat fare applies regardless of traffic conditions.
All cross-border taxis will use Woodlands Checkpoint only.
No. Drop-off is strictly at Larkin Terminal, JB.
No. Only one pick-up location in Singapore is allowed.
Each Zig Taxi can take up to 4 passengers. For groups of 5 or more, please book additional taxis (subject to availability).
No. You can enjoy seamless clearance at both checkpoints without leaving the taxi.
Yes, licenced cross-border Zig Taxis will have a SIN-JB sticker issued by Singapore-Johor Taxi Association (SJTOA) in car.
Yes. The airport surcharge is applicable for trips made within the boundary of the airport which includes ALPS. Signages indicating the boundary are clearly displayed at locations visible to the public.
For more information on our surcharges, please click here.
The City Area boundaries are as follows:
From West to East: Orchard Road (Orchard MRT) to Republic Boulevard (F1 Pit Building); and
From North to South: Bencoolen Street (Sim Lim Square) to Anson Road (Fuji Xerox Towers)
Please click here for the Land Transport Authority’s map for the boundaries.
For more information on our surcharges, please click here.
CDG Zig is introducing a cancellation policy to enhance reliability and fairness for all users, including both passengers and drivers. Cancellation fees help ensure drivers are fairly compensated for their time and effort, particularly when cancellations occur after they’ve already begun their journey to pick up passengers. Our policy is designed to be transparent, equitable, and to improve the overall experience by encouraging responsible booking and cancellation practices.
You may be charged a cancellation fee under the following circumstances:
Before your driver arrives:
After your driver arrives:
If you’re using a cashless payment method, the fee will be deducted automatically when you cancel.
If you’re paying by cash, the fee will be added to your next ride’s fare. Your next driver will be notified to collect the amount.
A $3 waiting fee applies if your driver has waited more than 4 minutes at the pick-up location. An additional $3 will be charged for every subsequent 5-minute block.
Any waiting fee incurred will be automatically added to your final fare at the end of the trip.
A cancellation fee of $4 will be incurred if you cancel a trip after the driver has arrived at the pickup point.
No. The fees are mutually exclusive. Waiting fee is only applicable to if you completed the trip. On the other hand, cancellation or no-show fee is only applicable when you failed to complete the trip.
Yes – our policies are in force to ensure that both parties are treated fairly.
We’ll take a closer look – here’s how you can request a review:
No, you will not be charged a cancellation fee. You will only incur a cancellation fee when the driver cancels the booking after waiting 5 minutes at your pick-up point.
Drivers are only allowed to cancel the ride and impose the cancellation fee only if he/she:
You will not be charged the cancellation fee if any of the above are not fulfilled. Please do reach out to us via our in-app Help Centre if you feel you have been charged unfairly or wrongly, and we’ll be happy to assist you.
We encourage you to first check in with your driver via a call or in-app chat function. He/she might be caught in heavy traffic or might have accidentally missed a turn.
If you are charged due to no more quota, please do reach out to us via our in-app Help Centre if you feel you have been charged unfairly or wrongly. We be happy to assist you.
We’ve introduced a waiver period during which:
This risk-free window lets you familiarise yourself with the new policy, adapt your booking habits, and share any questions or feedback.
From 1 September onwards, cancellation and no-show fees will apply, and waiting fees will resume after 14 November, as per our standard tariff schedule.
Fees apply only to bookings made via the Zig app (iOS & Android) all other channels are exempt.
No. Bookings made by phone (through our hotline or CSA/SMS-IVR) are exempt from cancellation, waiting-time and no-show fees.
No. All advance bookings are exempt from cancellation, waiting-time and no-show fees under the current policy.
Our App accepts in-app cashless payments such as major credit/debit cards, NETS Click, DBS PayLah as well as Cabcharge.
You can add in-app cashless payment methods by going to “Account” on the home screen and enter your payment details under “Manage Payment”. The in-app payment methods can be used for both App bookings and Pay for Street Hail trips.
Under the new payment gateway service, all credit/debit card trips from Mastercard, Visa, Diners and JCB will now be reflected as Cabcharge Asia, the payment processing arm of our company. However, there is no change for American Express cards.
Yes. For validation purposes, there is an authorisation hold for in-app credit and debit card transactions. As of 18 October 2023, our in-app DBS PayLah! payments will also have an authorisation hold to validate and check if there is sufficient balance in the user’s account. Once the transaction goes through, the authorisation hold will be charged or returned according to the final fare.
When you use in-app credit or debit payment, there will be an authorisation hold for 15 minutes.
For ComfortRIDE trips, the authorisation hold amount is equivalent to the trip fare. For By Meter trips, the hold amount is equivalent to the higher range of the fare.
For Pay for Street Hail trips and By Meter trips where the passenger selects the option to “Add Destination Later”, the hold amount will be $20 by default.
For ComfortRIDE trips, the authorisation hold amount is equivalent to the trip fare plus a buffer of $10, in case of any additional surcharges at the end of the trip. For By Meter trips, the hold amount is equivalent to the higher range of the fare plus a buffer of $10.
For Pay for Street Hail trips and By Meter trips where the passenger selects the option to “Add Destination Later”, the hold amount will be $30 by default.
There will be an authorisation hold for 10 minutes for in-app DBS PayLah! payments.
If you have successfully booked a ride and the trip is in progress, the authorisation hold amount will be used to offset the trip fare. Any excess will be returned to your account. It will not be charged unless there are additional charges at the end of your trip.
For in-app credit and debit card payments, the outstanding fare on top of the authorisation hold will be charged as a separate transaction from the authorisation hold amount. The two separate transactions will be charged on the same day and should add up to give you the final fare.
For in-app DBS PayLah! payments, the authorisation hold will be released if there are not enough funds in your PayLah! account. Our team will contact you so you can make the payment.
For in-app credit and debit card payments, as well as DBS PayLah! payments, any unused amount from the authorisation hold will be returned to your account once the transaction goes through.
In case of unsuccessful booking, the authorisation hold amount will be released back to your account in 10 minutes for DBS PayLah! payments, or 15 minutes for credit and debit card payments.
If no ride is available or if you cancel your ride during the authorisation hold period, the amount will still be held for 10 minutes if you had selected DBS PayLah! payments, or 15 minutes if you had selected credit or debit card payments. The hold amount will be used to pay for bookings made during this time, or returned to your account if a trip is not in progress after the hold period ends.
Please contact your card issuing bank for clarifications if that happens.
Please contact your card issuing bank for clarifications if that happens.
NETS Click is a new in-app payment option that allows consumers to use NETS bank cards from DBS, OCBC and UOB to conveniently pay for both booking and street hail trips with ComfortDelGro taxis via the CDG Zig App.
You need to first add your NETS bank card to the CDG Zig App. Here’s how you do so:
1. Download the CDG Zig App (available from App Store and Google Play Store) if you haven’t already done so;
2. Open the CDG Zig App and add your NETS Bank Card under the “Manage Payment” section;
3. Authenticate your identity by keying in the one-time password sent to your registered mobile number;
4. Once completed, you can book a ride and select NETS Click under “Select Payment Mode” to process your next taxi booking.
For street hail trips, select the “Pay for Street Hail” option on the CDG Zig App and select NETS Click as your payment method. You can scan the QR Code on the taxi’s cashless payment terminal or key in the taxi number to pair the trip to NETS Click.
Our deepest apologies that the driver had not done so. Our drivers have been told that the final metered fare should be the one reflected on the Mobile Data Terminal (MDT) and not the meter. The metered fare displayed on the MDT would have taken into account the promo code discount. Please contact our Customer Service Centre at 6552 4525 or email to [email protected] and provide us with your booking trip details so that we can conduct an investigation into the matter.
Yes, you can view the promo codes that you are eligible for when you select ComfortRIDE. Select the promo code you wish to use before you confirm the booking.
Please click here for General Terms & Conditions for Promotion Codes/Booking Codes on ComfortDelGro Taxi Booking Application.
Zig Taxi receipts can be generated at the point of transaction in the taxi. Please remember to ask for the printed receipt before alighting.
Alternatively, you may obtain an eReceipt by using the Zig App.
1. Select “Activities”
2. Select the completed trip which you’d like to get the receipt for
3. Select “Email Receipt”
4. A copy of the receipt will be sent to your registered email address.
Please ensure that your email address is up to date. You may manage you email address under the “Account” tab and within your “Profile”.
Refer to the flow chart for easy understanding on full process.
Step 1: Ensure you meet the requirements
Step 2: Submit your application
If you need help on the submission of your application, you may walk-in to our Training Hub. To avoid a longer waiting time, the best timing to visit us will be between 8am to 10am.
Submit your application online via Licence One. Log in and search for “Taxi Driver Vocational Licence”. During the application, you will need to upload these documents:
Pay a non-refundable application fee of $40 via credit card, debit card, or PayPal.
If you are self-employed, you will need to have up-to-date Medisave contributions. To check the status of your Medisave contributions, log in to your CPF account using your SingPass.
It will take about 10 to 15 working days to process your application if all the documents are in order.
Submit your application through the GoBusiness Licensing portal. You can use a computer, tablet (7 inches and above), or smartphone (5.5 inches and above) to access the portal.
You may check out the guide here.
Step 3: Complete medical check-up
Once you are approved to attend the Taxi Driver Vocational Licence course, you must undergo a complete medical check-up and chest x-ray.
As for the PDVL trainee, you may choose to complete your check-up with an x-ray at any local clinic or come to us to obtain a referral letter to Sata CommHealth at a discount rate. (For more information, refer to the table below.)
All you have to do is to come to our Training Hub with your LTA Approval letter to obtain a medical’s referral letter from us.
Step 4: Register for and attend the training course
With LTA approval letter and medical with x-ray examination reports, you can register for your course date.
Refer to the comparison details between TDVL and PDVL for your reference.
| Course | Durations /Venue | Total fee break-down
(Base on 8% GST) |
| Taxi Driver Vocational Licence Course (TDVL)
|
2 Full days course (consecutively days) and 3 tests
Note: We conduct Taxi courses almost every day, including Sat & Sun Venue: Training conducted at Sin Ming Avenue |
LTA Application fee, $40
Total Course Fee is $297.00 SkillsFuture Credit can used up to $243.00 Material fee, $54.00 (Using Credit card or NETS) Medical & X-ray, Free (To obtain Referral letter from us) The total amount paid by you, $94.00 only |
|
Private Driver’s Vocational Licence (PDVL)
|
1 full day course and 3 tests
Note: We conduct the PDVL course every Mon, Wed, Sat & Sun Venue: Training conducted at Sin Ming Avenue |
LTA Application fee, $40
Total Course Fee is $162.00 SkillsFuture Credit can be used up to $135.00 Material fee, $27.00 (Using Credit card or NETS) Estimated Medical & X-ray cost about $50 ++ Estimated amounts payable by you, from $127 and above |
For more information, please email to [email protected] or contact us at 6550 8681.
Need help? Reach out to us at Training Hub, 600 Sin Ming Avenue, CityCab Building Level 1, Singapore 575733, from Monday to Friday, 8 am to 5.30 pm.
To apply for TDVL, you must be a Singapore Citizen. (Except for Bus Licence)
To register for your TDVL course, you can register through online www.cdgtaxi.com.sg by using only computer or laptop.
Alternatively, you can walk into 600 Sin Ming Avenue, CityCab Building Level 1, Singapore 575733, from Monday to Friday, 8 am to 5.30 pm. (No appointment needed)
Documents required are:
LTA approval letter (photocopy) to attend the Vocational Licence course
Medical examination and Chest X-ray examination reports
Photocopy of NRIC and Class 3/3A Driving Licence (Front & Back)
For any queries, please contact our Training Hub | Call 6550 8681 | Email [email protected].
For the full guide, click here.
Please refer here for full guide.
You may go to any local registered medical clinic to have your chest x-ray and medical examinations done for the purpose of your TDVL application by downloading the LTA”s medical examination form.
Click here to download.
The statutory upper age limit for TDVL holders is 75 years old.
As a general guide, it will take about 30 working days for LTA to process an application for a TDVL, assuming that all relevant documents have been duly submitted.
No. You need to submit the TDVL application and obtain LTA’s approval before you are allowed to register for the course.
No. LTA has appointed ComfortDelGro Taxi (CDG) and NTUC LearningHub (LHUB) to provide TDVL training.
We can share much helpful information as we are in the trade. We have the best passing rate of 85%.
You may register for the TDVL course once you have received an approval letter from LTA. Please note that applicants must register for the training course within 4 months from the issuance date of our approval letter.
You must complete the course and pass the competency test within 12 months from the issuance date of our approval letter.
TDVL course takes 12 hours to complete
PDVL course takes 8 hours to complete
BDVL course takes 12 hours to complete
Conversion course takes 5 hours to complete
Online Portal: Visit- www.cdgtaxi.com.sg
Using a computer or laptop to register for your course.
Online registration (*Mobile phone not compatible)
Walk-in Registration: 600 Sin Ming Avenue, CityCab Building, Level 1, Singapore 575733. We are open Monday to Friday from 8:00 AM to 5:30 PM, and no appointment is required. For arrangements beyond office hours, please email us at [email protected] to schedule an appointment
Email us your complete set of documents, and we will be happy to assist you. However, please note that you must submit your own SkillsFuture Credit claim
*Inclusive of GST
TDVL / PDVL / Conversion course applicants will be required to attend training and pass the relevant tests in order to obtain the licence.
Yes, TDVL / PDVL / Conversion applicants can book at the Test Centre appointed by LTA to schedule a re-test.
TDVL / PDVL is valid for three years from the date of issuance.
TDVL / PDVL holders will be required to go for refresher courses once every six years.
Applicants aged 50 years and above are required to pass regular medical examinations.
The frequency of medical examinations are as follows:
Yes, you can. Login by clicking this link.
Click here for the guide.
You can walk-in to our Training Hub before you course date for assistance.
ComfortDelGro Taxi (CDG)
Citycab Building
600 Sin Ming Avenue, Level 1
Singapore 575733
Office hours: Monday to Friday, 8am to 5.30pm
No, TDVL / PDVL courses are conducted in English only.
Applicants who passed the TDVL / PDVL / Conversion tests will be issued a Temporary Taxi Driver’s Vocational Licence (TDVL) / Private Hire Car Driver’s Vocational Licence (PDVL) by the test centre.
LTA has the launched a new Digital LTA Vocational Licence on the Singpass mobile application on 1 April 2023. No more physical cards will be issued for VL applicants.
Drivers who require a physical card can apply for one on GoBusiness after they have been issued a Digital LTA VL on the Singpass app. They will need to pay an administrative fee of $21.60 and can expect to receive their physical licence via registered mail within 20 working days.
Enjoy our Free Medical (with x-ray). We currently offer free medical and X-ray check-up, worth $60 for our TDVL trainees. All you have to do is to come down personally with your LTA Approval to obtain a referral letter from us.
We have classes for TDVL course almost every day, including Saturday & Sunday.
As for PDVL course, we conduct on Monday, Wednesday, Saturday and Sunday.
You may register through here. Create your account before you can view all the available course dates.
Click on forget password. You will receive the email to reset your password. Copy the link into the new browser (do not click on it) to get your password.
Alternatively, you can bring your documents to our Training Hub, let us help.
Bring the required documents:
LTA approval letter (photo copy) to attend the Vocational Licence course.
Certified by doctor to be medically fit VL medical examination report (Original)and Chest X-ray examination report (Original)
Photo copy of NRIC and Class 3/3A Driving Licence
You may go ahead to complete your medical with x-ray reports but your medical fee will not be reimbursed by LTA should your application being rejected.
No, we will not be able to reimburse your medical fee once you have paid for.
The Medical reports will be sent to our Training Hub with 2 to 3 weeks.
Our TDVL trainees can enjoy medical check-up services (including X-ray) at a special discounted rate of $35 (effective from 1 Jan 2025).
Simply visit us in person with your LTA approval to obtain a referral letter.
To collect your medical reports from your clinic which you have paid at.
As for the referral clinic by us, we will contact upon receiving your medical reports.
We conduct TDVL course almost every day, including Saturday & Sunday.
We conduct PDVL course on Monday, Wednesday, Saturday and Sunday.
ComfortDelGro Taxi (CDG)
Citycab Building
600 Sin Ming Avenue, Level 1
Singapore 575733
Tel: 6550 8681
Email: [email protected]
You need to walk-in to our Training centre to re-schedule your course date.
There will be an administrative fee imposed without a valid reason, such as MC.
All course dates and the test dates are predetermined.
For a request to re-schedule your test date, you will need to provide a valid reason, such as MC.
Otherwise, you will have to rebook after your first test date and pay the examination fee from the Test Centre.
For a request to re-schedule your test date, you will need to provide a valid reason, such as MC.
Otherwise, you will have to re-book your test at the test centre and pay your test fee accordingly.
Email to us your MC within 7 days from the date of your test.
Keep us inform when you are fully recovered before we could work on your next available test date.
You may either register for your Refresher course through online www.cdgtaxi.com.sg by using computer or Laptop only or walk-in to 600 Sin Ming Avenue, CityCab Building Level 1, Singapore 575733, from Monday to Friday, 8 am to 5.30pm. (No appointment needed.)
You need to bring along:
1. LTA approval letter (photo copy) to attend the Vocational Licence course.
2. Photo copy of NRIC and Vocational Licence.
You will receive a notice from LTA to renew your vocational licence 1-2 months before it expires. You must meet the requirements stated in the notice in order to renew your licence.
If you have misplaced the notice or did not receive it, you will need to contact LTA For drivers of Public Service Vehicles, you can only hold a vocational licence up to the statutory age limit of 75 years old.
You can walk-in to 600 Sin Ming Avenue, CityCab Building Level 1, Singapore 575733, from Monday to Friday, 8 am to 5.30pm for us to help you with the registration and claim . (No appointment needed.)
You need to bring along:
1. LTA approval letter (photo copy) to attend the Vocational Licence course.
2. Photo copy of NRIC and Vocational Licence.
No. You may either register for your Refresher course through online www.cdgtaxi.com.sg by using computer or Laptop only or walk-in to 600 Sin Ming Avenue, CityCab Building Level 1, Singapore 575733, from Monday to Friday, 8 am to 5.30pm. (No appointment needed.)
You need to bring along:
1. LTA approval letter (photo copy) to attend the Vocational Licence course.
2. Photo copy of NRIC and Vocational Licence.
If your vocational licence has been expired for less than 6 months:
You may renew your licence via AXS or the GoBusiness Licensing portal following the instructions in your renewal notice.
If you are unable to renew online, make an appointment to visit the LTA Customer Service Centre at 10 Sin Ming Drive S575701. You should ensure that you have met all outstanding requirements stated in your renewal notice.
If your vocational licence has been expired for over 6 months but less than 3 years:
You are required to submit a late renewal application. LTA will assess if your vocational licence can be renewed. You may submit your late renewal application online via the GoBusiness Licensing portal.
If you are unable to submit online, please make an appointment to visit the LTA Customer Service Centre at 10 Sin Ming Drive S575701.
If your late renewal application is successful, a letter will be sent to inform you of the requirements to fulfil.
If your vocational licence has been expired for over 3 years, you must submit a new application.
No. If you did not receive or misplaced the notice, you will need to contact LTA.
LTA has appointed: –
British Council
30 Napier Road
Singapore 258509
Telephone: 6807 1599
https://www.britishcouncil.sg/exam/wpln
You must attain at least a level 3 and above pass grade for all the 3 modules (Speaking, Listening and Reading).
You may register for the course via: –
It will take about 30 working days for LTA to process your application, if all the documents are in order.
Upon receiving the LTA Approval either via email/letter, you need to undergo a complete medical check-up and chest x-ray at any local clinic.
We operate from Monday to Friday, 8am to 5pm.
You must bring the following items:
1. LTA approval email/letter,
2. Medical & X-ray reports,
3. A copy of your GCE ‘O’ or ‘N’ Level certificate, with pass (at least a D7 grade) in English or a Level 3 pass in English under the Workplace Literacy (WPL) programme for Listening, Reading and Speaking,
4. NRIC
5. Driving Licence
TDVL Course Duration: 1 ½ Days
Course Session: 8.30am to 5.30pm (Day 1), 8.30am to 1.30pm (Day 2)
PDVL Course Duration: 1 Day
Course Session: 8.30am to 5.30pm
Conversion Course Duration: 5 hours
Course Session: 8.30am to 1.30pm
BDVL Course Duration: 1 ½ Days
Course Session: 8.30am to 5.30pm (Day 1), 8.30am to 1.30pm (Day 2)
No, all TDVL/PDVL applicants are required to undergo a complete medical check-up and chest x-ray before they register for the course.
*Inclusive of GST
The TDVL/PDVL/BDVL/Conversion courses are conducted at: –
Training venue at 600 Sin Ming Avenue, CityCab Building, Singapore 575733.
Tests will be conducted at LTA appointed Test Centre.
ComfortDelGro Taxi is one of two appointed training centres offering the TDVL Course, PDVL Course, Conversion Course, and Taxi Refresher Course.
1. Upon completing the training programme and passing all the prescribed tests, you can request for a Temporary Licence from the Test Centre, which will be valid for 6 months from the date of issue.
2. LTA will send the actual licence via Registered mail to your home address in 6 months.
if applicants need to postpone their course date, the notification period must be more than 14 working days before commencement of the TDVL course.
No Administrative Fee will be imposed. A new course date will be arranged but the participant must take the course within the next 1 month from the re-scheduled date, failing which, the Course Fee will not be refunded.
● For notification periods that are less than 14 working days before commencement of the TDVL course, an Administrative Fee of: –
For TDVL, an administrative Fee of $50 + 9% GST will be imposed.
For PDVL, an Administrative Fee of $25 + 9% GST will be imposed.
For PTCC, an Administrative Fee of $25 + 9% GST will be imposed.
● For any requests received on/after the date of the course had commenced, the Course Fee will not be refunded.
The TDVL course fee is $272.50 (inclusive of GST).
You may enrol for the TDVL Course via our online platform here. Alternatively, you can also register at our counter at Level 1 of the CityCab Building located at 600 Sin Ming Avenue, Singapore 575733.
To sign up for the TDVL Course with us, you would need to have an approval letter from the Land Transport Authority (LTA), original copies of your medical and X-ray reports as well as your NRIC and a valid driving licence. To obtain the approval letter, you would have to submit your educational certificates, your NRIC and a valid driving licence to LTA.
The TDVL course is conducted over 1.5 days in a classroom setting.
Applicants who have successfully enrolled in our TDVL Course will have to attend the two-day course conducted at Level 4 of our Training Hub at the CityCab Building that is located at 600 Sin Ming Avenue in person. As part of safe management measures, we keep our TDVL Course class size small so that safe distancing can be observed. Applicants will have to don on masks and have their temperatures checked. They will also have to scan the Safe Entry QR Code before entering the building.
ComfortDelGro Taxi has been conducting the TDVL Course since 2017 and our dedicated trainers are fully equipped with the knowledge to train applicants in what they need to know in order to become good at taxi-driving.
Our experienced trainers will equip you with the knowledge that you need to pass the test. Some of these trainers, who are cabbies themselves, will share insights so as to better prepare you for the real world of taxi-driving. And the training does not stop even after lessons are over. They will continue to provide you with the support to see you grow in the industry. We currently have a very high passing rate.
You should go for the TDVL test and upon passing it, take up the 12-day rental free driving scheme with ComfortDelGro Taxi. Under this 12-day rental-free driving scheme, you can test out taxi-driving before you embark on making us your choice taxi operator. We currently provide 12 to 24 months rental contract schemes that offer cabbies a substantial amount of monetary incentives. To find out more about these rental schemes, please contact our Recruitment Centre at 6550 8668 or email to [email protected].
Holders of the valid TDVL/PDVL are required to attend a mandatory refresher course once every 6 years so as to revalidate and update the mandatory vocational skills they are licensed to perform according to the current TDVL and PDVL course.
Please refer to your LTA letter as it will indicate clearly on the number of hours to attend for the Refresher course.
You may register your course via: –
*Fees are inclusive of GST
*Eligible to pay using SkillsFuture Credit
You may utilize your SkillsFuture Credit to pay for your full course fee.
You may use this link: https://www.skillsfuture.sg/
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